We are frequently being asked if customers can supply their own parts for us to fit for them. The request will almost always be met with a swift decline.
When we supply your parts, you have an unconditional guarantee of 12 months on the parts we supply you and our workmanship, without exceptions. Any other arrangement is fraught with danger for both parties. This can easily end up in grey areas of the law as to who is at fault and who pays what when there’s a failure.
There is a plethora of cheap, poorly manufactured parts sold on the internet that we won’t even allow in the front door, so don’t be fooled by their advertising! The only exception to the rule is if you are supplying genuine parts and they are the correct part number for the job, and the part has not been subject to supersessions, or is the superseded version (meaning: a newer better version of the original part) Even then, if the part fails, we cannot be held responsible, and you will have to take the matter up with the supplier.
Please refrain from asking us to make an exception to this ruling because we will not be compromising on the quality of the product we produce, and refusal may offend. Thanks for your understanding on this often enquired about matter.
